-
Bergey's Subaru of Hanover
1726 Carlisle Pike
Hanover, PA 17331
- Sales: (717) 637-6664
Loading Map...
What Our Customers Are Saying
At Bergey's Subaru of Hanover, customer feedback is invaluable to our continuous improvement and serves as a testament to our commitment to exceptional service. As a family-owned business serving the Hanover community since 1924, we understand that our reputation is built on the experiences of every customer who walks through our doors. We're proud of the positive reviews and testimonials we receive, and we take all feedback seriously as we strive to exceed expectations in every interaction.
Why Customer Reviews Matter to Us
Customer reviews provide honest insights into our performance and help potential customers understand what they can expect when choosing Bergey's Subaru of Hanover. As a family-owned business, our reputation is personal - it reflects on our family name and our commitment to the community we've served for nearly a century.
Honest Feedback
Reviews provide unfiltered feedback about our sales process, service quality, facility, and team performance, helping us identify areas where we excel and opportunities for improvement.
Community Trust
Positive reviews from local customers help build trust within our community and demonstrate our commitment to treating every customer like family.
Continuous Improvement
Both positive and constructive feedback help us refine our processes, enhance our services, and ensure we're meeting the evolving needs of our customers.
Recognition for Our Team
Customer reviews often highlight exceptional service from individual team members, allowing us to recognize and celebrate outstanding performance.
Common Themes in Our Customer Reviews
Over the years, we've been fortunate to receive thousands of reviews from satisfied customers. While each experience is unique, several consistent themes emerge that reflect our core values and commitment to excellence.
Exceptional Customer Service
Customers frequently praise our team's professionalism, knowledge, and willingness to go above and beyond. Many reviews mention feeling welcomed and valued throughout their entire experience with us.
Honest and Transparent Dealings
Reviews consistently highlight our straightforward approach to pricing, clear communication about services and repairs, and honest recommendations without pressure tactics.
Family-Owned Atmosphere
Many customers comment on the personal attention and family-like treatment they receive, noting the difference between our approach and larger corporate dealerships.
Long-Term Relationships
Numerous reviews mention multi-generational relationships with our dealership, with customers describing how they've been coming to us for decades and now bring their children and grandchildren.
Expert Technical Knowledge
Customers appreciate our team's expertise with Subaru vehicles, noting accurate diagnoses, quality repairs, and helpful explanations of their vehicle's needs.
Community Connection
Reviews often mention our community involvement and local ownership, with customers expressing appreciation for supporting a business that gives back to the area.
Sales Experience Feedback
Customer reviews of our sales process consistently reflect our no-pressure approach and commitment to helping customers find the right vehicle for their needs rather than simply making a sale.
Knowledgeable Sales Team
Customers appreciate our sales professionals' thorough knowledge of Subaru vehicles and their ability to explain features, benefits, and differences between models clearly and accurately.
No-Pressure Environment
Reviews frequently mention the comfortable, pressure-free atmosphere in our showroom, with customers feeling free to ask questions and take time to make decisions.
Fair Trade-In Values
Customers often praise our fair and competitive trade-in appraisals, noting transparency in the evaluation process and satisfaction with the values offered.
Financing Assistance
Our finance team receives positive feedback for their ability to find competitive rates and terms while explaining options clearly and helping customers make informed decisions.
Service Department Feedback
Our service department consistently receives high marks from customers who appreciate our technical expertise, honest recommendations, and commitment to keeping their Subaru vehicles running at their best.
Expert Diagnostics
Customers frequently comment on our technicians' ability to accurately diagnose problems and explain issues in understandable terms, often solving problems that other shops couldn't identify.
Quality Repairs
Reviews highlight the quality and durability of our repair work, with customers noting that problems stay fixed and their vehicles continue to run reliably after service.
Clear Communication
Service customers appreciate our clear explanations of needed repairs, upfront cost estimates, and regular updates during the service process.
Convenient Scheduling
Customers value our flexible scheduling options, timely service completion, and accommodation of urgent needs when possible.
Parts Department Recognition
Our parts department receives positive feedback from both DIY enthusiasts and professional mechanics who appreciate our knowledge, inventory, and helpful guidance.
Technical Expertise
Customers praise our parts specialists' ability to identify correct components and provide helpful technical guidance for installation and compatibility.
Comprehensive Inventory
Reviews mention our extensive stock of genuine Subaru parts and ability to quickly source special-order items when needed.
Competitive Pricing
Customers appreciate our competitive pricing on genuine parts and accessories, often noting better value than they found elsewhere.
Professional Installation
Those who choose our installation services consistently praise the quality of work and expertise of our technicians.
How We Handle All Feedback
We take every customer review seriously, whether positive or constructive. Our approach to feedback reflects our commitment to continuous improvement and customer satisfaction.
Celebrating Positive Reviews
We share positive feedback with our team to recognize exceptional service and reinforce the behaviors and attitudes that create great customer experiences.
Addressing Concerns
When customers share concerns or suggestions for improvement, we investigate thoroughly and take appropriate action to address issues and prevent recurrence.
Personal Response
We respond personally to reviews when appropriate, thanking customers for positive feedback and addressing any concerns with genuine care and commitment to resolution.
Process Improvement
Customer feedback often leads to improvements in our processes, training, and facilities, helping us enhance the experience for future customers.
Where Customers Share Their Experiences
Our customers share their experiences across various review platforms and websites. We monitor these platforms regularly and appreciate all feedback shared through these channels.
Google Reviews
Many customers share their experiences through Google Reviews, providing detailed feedback about their sales, service, and overall dealership experience.
Dealer Rating Sites
Automotive-specific review sites provide platforms where customers can rate and review their dealership experiences in detail.
Social Media
Customers often share their experiences on social media platforms, posting photos and comments about their new vehicles or positive service experiences.
Manufacturer Surveys
Subaru conducts customer satisfaction surveys that provide valuable feedback about our performance and help us maintain high standards.
We Encourage Your Feedback
Whether your experience with us was exceptional or you have suggestions for improvement, we genuinely want to hear from you. Your feedback helps us maintain our high standards and continue improving our services.
Share Your Experience
If you've had a positive experience with our team, we'd be grateful if you'd share it online to help other customers understand what they can expect from Bergey's Subaru of Hanover.
Suggestions Welcome
We welcome suggestions for improvement, whether about our processes, facilities, or services. Your ideas often lead to enhancements that benefit all our customers.
Recognition Opportunities
If a team member provided exceptional service, letting us know helps us recognize outstanding performance and maintain our high service standards.
Direct Communication
You can also share feedback directly with us by calling (717) 637-6664 or speaking with any member of our management team during your visit.
Authentic Customer Experiences
The reviews we receive represent authentic experiences from real customers who have chosen Bergey's Subaru of Hanover for their automotive needs. We believe authentic feedback provides the most valuable insights for both our team and potential customers.
Real Customer Experiences
Our reviews come from actual customers who have purchased vehicles, received service, or bought parts from our dealership, providing genuine insights into our performance.
Diverse Perspectives
Reviews represent customers from various backgrounds, age groups, and automotive needs, providing a comprehensive view of our service across different customer segments.
Honest Assessments
We encourage honest feedback, both positive and constructive, because genuine reviews provide the most value for improvement and help set accurate expectations for future customers.
Long-Term Relationships
Many reviews come from long-term customers who have multiple experiences with us over years or decades, providing perspective on our consistency and commitment to service.
Our Ongoing Commitment to Customer Satisfaction
Customer reviews serve as a constant reminder of our responsibility to every person who chooses Bergey's Subaru of Hanover. They reinforce our commitment to the values and service standards that have sustained our family business for nearly 100 years.
Continuous Excellence
We use customer feedback to continuously refine our approach and ensure every customer receives the exceptional service that reflects our family values and professional standards.
Personal Accountability
Every team member understands that customer reviews reflect on our family name and reputation, motivating personal accountability in every customer interaction.
Community Reputation
Positive reviews help maintain our reputation in the community and ensure we continue earning the trust that has made us the preferred choice for automotive needs in the region.
Future Generations
We're committed to maintaining the high standards reflected in our reviews so future generations can continue to trust Bergey's Subaru of Hanover for their automotive needs.
Experience the Difference for Yourself
While customer reviews provide valuable insights into our dealership, the best way to understand what makes Bergey's Subaru of Hanover special is to experience it yourself. We invite you to visit us and discover why so many customers have chosen to share positive experiences about our family-owned dealership.
Whether you're shopping for a new Subaru, need service for your current vehicle, or are looking for genuine parts and accessories, we're confident you'll experience the same exceptional service that motivates our customers to share positive reviews about their experiences with us.
Visit us at 1726 Carlisle Pike in Hanover, PA, call us at (717) 637-6664, or contact us online to begin your own positive experience with Bergey's Subaru of Hanover. We look forward to earning your trust and, hopefully, your own positive review about the family values, professional service, and community commitment that define our dealership.
