Click on one of the people below to find out more information.

The Heart of Our Family-Owned Dealership

At Bergey's Subaru of Hanover, our greatest asset isn't our facilities, inventory, or equipment - it's our people. As a family-owned business serving the Hanover community since 1924, we've built our reputation on the expertise, integrity, and genuine care of our team members. Each person you'll meet at our dealership shares our commitment to treating customers like family and providing the exceptional service that has defined our business for nearly a century.

Our Team Philosophy

We believe that great automotive experiences are created by great people. That's why we carefully select team members who not only possess the technical skills and knowledge necessary to serve you effectively, but who also share our values of honesty, integrity, and customer-first service. Every team member understands that their role is essential in maintaining the trust and reputation our family has built over generations.

Customer-First Mentality

Every team member is empowered to make decisions that put your needs and satisfaction first, reflecting our family-owned commitment to long-term relationships over short-term profits.

Continuous Learning

We invest in ongoing training and professional development to ensure our team stays current with the latest automotive technologies, service procedures, and customer service best practices.

Personal Accountability

Each team member takes personal responsibility for their role in your experience, understanding that the family name and reputation depend on every interaction.

Community Connection

Many of our team members live in the communities we serve, giving them personal insight into local needs and preferences while strengthening our community ties.

Our Professional Sales Team

Our sales professionals are more than just order-takers - they're knowledgeable consultants who take the time to understand your needs, preferences, and budget to help you find the perfect Subaru. With extensive product training and a no-pressure approach, they focus on education and relationship-building rather than pushing for quick sales.

Product Knowledge Specialists

Our sales team receives comprehensive training on all Subaru models, features, and technologies. They understand the unique benefits of Subaru's engineering and can explain how different models and features align with your lifestyle and driving needs.

Financing and Insurance Experts

Our finance specialists work with multiple lenders to secure competitive financing terms while offering protection products that provide peace of mind throughout your ownership experience.

Trade-In Specialists

Our appraisal experts provide fair, accurate valuations for your current vehicle using current market data and professional assessment techniques.

Customer Advocate Approach

Rather than traditional sales tactics, our team acts as your advocate throughout the purchase process, ensuring you have all the information needed to make confident decisions.

Factory-Trained Service Professionals

Our service department is staffed by factory-trained technicians who specialize in Subaru vehicles and understand the unique engineering that makes your Subaru special. From routine maintenance to complex repairs, our technicians have the knowledge, tools, and experience to keep your Subaru running at its best.

Subaru-Certified Technicians

Our technicians complete extensive training programs at Subaru University, learning directly from Subaru engineers about proper service procedures, diagnostic techniques, and emerging technologies.

ASE Certified Professionals

Many of our technicians hold Automotive Service Excellence (ASE) certifications, demonstrating their commitment to professional excellence and industry-recognized competency.

Diagnostic Specialists

Our team includes specialists trained in advanced diagnostics and computer systems, enabling accurate problem identification and efficient repair solutions.

Ongoing Education

We invest in continuous training to keep our technicians current with new technologies, service procedures, and diagnostic techniques as automotive technology evolves.

Knowledgeable Service Advisors

Our service advisors serve as the crucial link between you and our technical team. They combine technical knowledge with excellent communication skills to ensure you understand your vehicle's needs and the services we recommend. Their goal is to provide clear, honest communication that helps you make informed decisions about your vehicle's care.

Technical Understanding

Our service advisors undergo technical training to understand automotive systems and repair procedures, enabling them to explain issues and recommendations clearly and accurately.

Clear Communication

They excel at translating technical information into understandable terms, ensuring you fully understand your vehicle's condition and any recommended services.

Customer Advocacy

Service advisors act as your advocate within our service department, ensuring your concerns are addressed and your service experience meets our high standards.

Follow-Up Commitment

They follow up after service completion to ensure your satisfaction and address any questions or concerns about the work performed.

Expert Parts Department Team

Our parts department specialists possess deep knowledge of Subaru parts, accessories, and technical specifications. Whether you're a DIY enthusiast or a professional mechanic, they can help you identify the correct components and provide guidance on installation and compatibility.

Parts Identification Experts

Using VIN numbers, part numbers, and detailed descriptions, our parts specialists can accurately identify the correct components for your specific vehicle and repair needs.

Technical Advisors

They provide technical guidance on installation procedures, tool requirements, and compatibility issues to help ensure successful repairs and modifications.

Inventory Management

Our team maintains comprehensive knowledge of current inventory and can efficiently source special-order items when needed.

Accessory Specialists

They stay current on the latest Subaru accessories and can recommend products that enhance your vehicle's functionality, protection, or appearance.

Experienced Leadership Team

Our management team brings decades of automotive experience and deep understanding of customer service excellence. They set the tone for our customer-first culture and ensure that every department operates according to our family values and professional standards.

Industry Experience

Our managers bring extensive automotive industry experience and deep knowledge of best practices in sales, service, and customer relations.

Customer Focus

Management decisions are made with customer satisfaction as the primary consideration, reflecting our long-term relationship approach to business.

Team Development

Our leaders are committed to developing team members through training, mentoring, and creating opportunities for professional growth and advancement.

Community Leadership

Management actively participates in community organizations and initiatives, strengthening our ties to the areas we serve.

Commitment to Training and Development

We believe that investing in our team's professional development directly benefits our customers through improved knowledge, skills, and service quality. Our comprehensive training programs ensure every team member can provide expert guidance and exceptional service.

Factory Training Programs

Team members regularly attend manufacturer training programs to stay current with new technologies, procedures, and product knowledge directly from Subaru.

Customer Service Excellence

Ongoing customer service training ensures every team member understands how to provide the personal, professional service that defines our dealership.

Technical Certifications

We support team members in pursuing industry certifications and specialized training that enhance their skills and professional credentials.

Leadership Development

We invest in developing future leaders within our organization through mentoring programs and leadership training opportunities.

Shared Values and Work Culture

Our team members aren't just employees - they're valued partners in our mission to provide exceptional automotive service to our community. We've created a work culture that attracts and retains professionals who genuinely care about customer satisfaction and take pride in their work.

Mutual Respect

We treat team members with the same respect and consideration we expect them to show our customers, creating a positive work environment that translates to better customer service.

Professional Growth

We provide opportunities for advancement and professional development, recognizing that career growth and job satisfaction lead to better customer experiences.

Family Atmosphere

As a family-owned business, we maintain a family atmosphere where team members feel valued, supported, and proud to represent the Bergey name.

Community Pride

Team members take pride in serving their neighbors and friends, understanding that their work contributes to the quality of life in our community.

Building Lasting Customer Relationships

Our team understands that every customer interaction is an opportunity to build trust and demonstrate our commitment to service excellence. They focus on creating positive experiences that lead to long-term relationships and customer loyalty spanning generations.

Personal Attention

Team members take time to get to know customers personally, remembering preferences and needs to provide more personalized service over time.

Proactive Communication

Our team reaches out with maintenance reminders, follow-up calls, and updates about new products or services that might benefit our customers.

Problem Resolution

When issues arise, our team is empowered to resolve problems quickly and fairly, often going above and beyond to ensure customer satisfaction.

Trusted Advisory Role

Team members serve as trusted advisors, providing honest recommendations and guidance based on genuine concern for customer needs rather than sales objectives.

Deep Community Connections

Many of our team members are active participants in the communities we serve, volunteering their time and talents to support local organizations and causes. This community involvement strengthens our understanding of local needs and reinforces our commitment to being good neighbors.

Local Residents

Team members who live in our service area bring personal knowledge of local conditions, preferences, and community needs to their customer interactions.

Volunteer Participation

Many team members volunteer with local schools, sports teams, charitable organizations, and community events, demonstrating their commitment to our area.

Local Knowledge

Deep local knowledge helps our team provide more relevant recommendations and understand the specific needs of customers in different areas we serve.

Recognition and Achievements

Our team's dedication to excellence has been recognized through various awards and achievements from Subaru and industry organizations. These recognitions reflect their commitment to professional standards and customer satisfaction.

Customer Satisfaction Awards

Team performance consistently earns recognition for customer satisfaction scores and service excellence from Subaru and independent rating organizations.

Professional Certifications

Individual team members hold various professional certifications and have achieved recognition for their expertise and commitment to ongoing education.

Service Excellence

Our service department and individual technicians regularly receive recognition for quality work, customer satisfaction, and technical expertise.

Community Service

Team members have been recognized for their volunteer contributions and community involvement, reflecting our commitment to being good corporate citizens.

We'd Love to Meet You

The best way to appreciate the quality and dedication of our team is to meet them in person. Whether you're shopping for a new Subaru, need service for your current vehicle, or have questions about parts and accessories, our team is ready to provide the expert guidance and personal attention that sets us apart.

Visit us at 1726 Carlisle Pike in Hanover, Pennsylvania, and discover why our customers consistently praise the knowledge, professionalism, and genuine care of our team members. Experience firsthand the difference that comes from working with people who are passionate about Subaru vehicles and committed to your complete satisfaction.

Contact us at (717) 637-6664 to speak with any member of our team or stop by during our regular business hours to meet the professionals who make Bergey's Subaru of Hanover your trusted automotive partner. We look forward to introducing you to the team that has made our family-owned dealership a leader in customer satisfaction and community service for nearly 100 years.