What Makes Bergey's Subaru of Hanover Different

In today's automotive marketplace, you have countless choices for purchasing and servicing your vehicle. At Bergey's Subaru of Hanover, we believe what sets us apart isn't just what we do, but how we do it. As a fifth-generation family-owned business serving the Hanover community since 1924, we've built our reputation on a simple philosophy: treat others the way we want to be treated. This isn't just a motto - it's the foundation of everything we do and the reason why customers choose us generation after generation.

The Family-Owned Difference

Being family-owned for nearly 100 years gives us advantages that corporate dealerships simply cannot match. Our decisions are made locally, our reputation is personal, and our commitment to the community runs deep because this is our home too.

Personal Accountability

When the family name is on the building, every customer interaction reflects directly on our reputation. This personal stake ensures we maintain the highest standards of service and integrity in every transaction.

Local Decision Making

Unlike corporate dealerships that must seek approval from distant headquarters, our family ownership allows us to make decisions quickly and flexibly to meet your specific needs.

Generational Relationships

We don't just serve customers - we serve families across generations. Many of our customers started with us as young adults and now bring their children and grandchildren to us.

Community Investment

As local business owners who live and work in this community, we're personally invested in the prosperity and well-being of our neighbors and friends.

Values-Driven Business Practices

Our core values aren't just words on a wall - they're lived principles that guide every aspect of our business. These values have sustained us through nearly a century in business and continue to shape how we serve our customers today.

Integrity in All We Do

Honest, transparent communication is non-negotiable. We provide clear information about pricing, services, and recommendations without hidden fees or surprise charges. Our word is our bond.

Accountability to All We Serve

We take personal responsibility for our commitments to customers, employees, and community. When we make a promise, we keep it. When issues arise, we address them promptly and fairly.

Commitment to Continuous Improvement

We're never satisfied with "good enough." We constantly seek ways to improve our services, processes, and customer experience based on feedback and changing needs.

Passion for Excellence

Excellence isn't just a goal - it's our standard. From the moment you walk through our doors to years down the road, we strive for excellence in every interaction.

Exceptional Customer Experience

Our approach to customer service goes beyond meeting expectations - we aim to exceed them at every touchpoint. From sales to service to parts, every interaction should reinforce why you chose Bergey's and why you'll choose us again.

No-Pressure Sales Environment

We believe in educating customers and letting them make informed decisions without pressure tactics. Our sales approach focuses on finding the right vehicle for your needs, not just making a sale.

Transparent Pricing

Clear, upfront pricing with no hidden fees or last-minute surprises. What we quote is what you pay, and we'll explain every aspect of your purchase or service cost.

Personalized Service

We take time to understand your individual needs, preferences, and circumstances to provide personalized recommendations and solutions that work for you.

Long-Term Relationship Focus

We're more interested in building lasting relationships than making quick sales. Our success is measured by customer satisfaction and loyalty, not just transaction volume.

Factory-Trained Expertise

Our commitment to excellence extends to every member of our team. From sales consultants to service technicians, our staff receives ongoing training and certification to ensure they can provide expert guidance and service for all your Subaru needs.

Subaru-Certified Technicians

Our service technicians receive extensive training directly from Subaru, ensuring they understand the unique engineering and service requirements of your vehicle.

Knowledgeable Sales Team

Our sales professionals are thoroughly trained on all Subaru models, features, and technologies, enabling them to provide accurate information and helpful guidance.

Parts Specialists

Our parts department staff are experts in identifying the correct components for your specific vehicle and can provide technical guidance for DIY enthusiasts.

Continuous Education

We invest in ongoing training to ensure our team stays current with new technologies, service procedures, and customer service best practices.

Uncompromising Quality Standards

Quality isn't just about the products we sell - it's about every aspect of our operation. From the genuine parts we use to the cleanliness of our facilities, we maintain high standards that reflect our commitment to excellence.

Genuine Subaru Parts

We use only genuine Subaru parts for all service and repairs, ensuring perfect fit, optimal performance, and warranty protection for your vehicle.

State-of-the-Art Facilities

Our modern service center features the latest diagnostic equipment and tools, enabling our technicians to efficiently and accurately service your Subaru.

Quality Assurance Processes

Every service is subject to quality checks and customer satisfaction follow-up to ensure work meets our standards and your expectations.

Clean, Professional Environment

From our showroom to our service bays, we maintain a clean, organized, and professional environment that reflects our attention to detail.

Active Community Partnership

Our commitment to the community extends far beyond selling cars and providing service. We're active partners in making our community a better place to live, work, and raise families through various initiatives and support programs.

Local Sponsorships

We proudly sponsor local sports teams, school programs, charitable events, and community organizations that enhance the quality of life in our area.

Economic Impact

As a significant local employer, we contribute to the economic health of our community while supporting other local businesses and suppliers whenever possible.

Volunteer Participation

Our team members actively volunteer their time and talents to support community events, charitable causes, and local organizations.

Convenient Services and Amenities

We understand that your time is valuable, which is why we've designed our processes and facilities to make every visit as convenient and comfortable as possible. From online scheduling to comfortable waiting areas, we respect your time and busy schedule.

Online Service Scheduling

Schedule service appointments online 24/7 at your convenience, with confirmation and reminder notifications to help you stay organized.

Express Service Options

Quick service options for routine maintenance like oil changes and tire rotations, often completed while you wait without an appointment.

Comfortable Amenities

Comfortable customer lounge with complimentary Wi-Fi, refreshments, and a clean, welcoming environment while you wait for service.

Flexible Payment Options

Multiple payment methods and financing options to make purchasing and service payments convenient and manageable for your budget.

Comprehensive Automotive Solutions

From the initial purchase consultation through years of ownership, we provide comprehensive support for all your automotive needs. Our goal is to be your trusted automotive partner for the life of your vehicle and beyond.

Complete Sales Services

New and used vehicle sales, trade-in evaluations, financing assistance, and delivery coordination - everything you need for a smooth purchase experience.

Full Service Department

Comprehensive maintenance and repair services, from routine oil changes to complex engine work, all performed by factory-trained technicians.

Complete Parts Department

Extensive inventory of genuine Subaru parts and accessories, with expert guidance for both professional installers and DIY enthusiasts.

Tire Center Services

Professional tire sales, installation, rotation, and repair services with a wide selection of premium tire brands for all driving conditions.

Modern Technology with Personal Touch

We embrace technology that enhances the customer experience while maintaining the personal touch that sets us apart. Our technology investments are focused on making your interactions with us more convenient and efficient.

Advanced Diagnostic Equipment

State-of-the-art diagnostic tools and equipment enable accurate problem identification and efficient service completion.

Digital Service Records

Comprehensive digital maintenance records help track your vehicle's service history and ensure you never miss important maintenance intervals.

Online Resources

Convenient online tools for scheduling service, viewing inventory, getting trade-in values, and accessing account information.

Communication Systems

Automated appointment reminders, service completion notifications, and follow-up communications keep you informed throughout the process.

Comprehensive Warranty and Protection

Your investment in a Subaru is protected by comprehensive warranty coverage, and our commitment to quality service extends that protection throughout your ownership experience.

Factory Warranty Support

Complete factory warranty service and support, with experienced technicians who understand warranty procedures and requirements.

Service Warranty

Our service work is backed by comprehensive warranties, giving you confidence in the quality and reliability of our repairs and maintenance.

Extended Protection Options

Various extended warranty and protection plan options to provide continued coverage and peace of mind as your vehicle ages.

Parts Guarantee

All genuine Subaru parts come with manufacturer warranty protection, ensuring quality and reliability for replacement components.

Why Choose Bergey's Over the Competition

When you have multiple dealership options, the choice often comes down to who you trust and who will be there for you throughout your ownership experience. Here's why customers consistently choose Bergey's Subaru of Hanover over other alternatives.

Proven Longevity

Nearly 100 years in business demonstrates our stability, reliability, and commitment to serving customers through changing times and market conditions.

Local Ownership

Local ownership means faster decision-making, personalized service, and a genuine commitment to the community we call home.

Reputation for Honesty

Generations of satisfied customers have built our reputation for honest dealing, fair pricing, and trustworthy service recommendations.

Comprehensive Experience

From sales through service to parts and accessories, we provide a complete automotive experience under one roof with consistent quality standards.

What Our Customers Say

The true measure of our success isn't what we say about ourselves - it's what our customers say about their experiences with us. Their testimonials reflect the values and commitment that define the Bergey's advantage.

Exceptional Service

Customers consistently praise our team's professionalism, knowledge, and willingness to go above and beyond to ensure satisfaction.

Honest Dealings

Reviews frequently mention our transparent communication, fair pricing, and trustworthy recommendations without pressure tactics.

Long-Term Relationships

Many customers describe multi-generational relationships with our dealership, demonstrating the lasting bonds we build with families.

Community Connection

Customers appreciate our local ownership, community involvement, and the personal attention that comes from a family-owned business.

Experience the Bergey's Advantage for Yourself

While we can tell you about our advantages, the best way to understand what makes us different is to experience it yourself. Whether you're shopping for a new Subaru, need service for your current vehicle, or are simply exploring your options, we invite you to visit us and discover the Bergey's difference.

From the moment you walk through our doors, you'll experience the family values, professional expertise, and genuine care that have made us the trusted choice for automotive needs in south central Pennsylvania for nearly 100 years. Come see why generations of customers have made Bergey's their automotive home, and why we're confident you'll want to join the Bergey's family too.

Visit us at 1726 Carlisle Pike in Hanover, Pennsylvania, call us at (717) 637-6664, or contact us online. Experience the advantages of choosing a family-owned dealership that puts customers first, builds lasting relationships, and stands behind every interaction with the integrity and values that have guided us since 1924.

*See dealer for details.